Contact and Reports

Do you need help with the platform, have technical issues, or want to report content or profiles? Use the appropriate channel for your needs. We treat all reports with confidentiality and prioritize them based on urgency.

Contact Channels

1. User Support

For questions about how to use the site, login problems, account issues, payments, or feature errors.

Email: [email protected]

When to use this channel:

• I can’t log into my account
• I forgot my password
• My profile won’t publish
• Search isn’t working properly
• I have questions about features
• Navigation or display problems
• Questions about membership plans

What to provide:

• Your account email
• Clear description of the problem
• Steps you’ve already tried
• Browser and device (Chrome, Firefox, iOS, Android, etc.)

2. Content and Safety Reports

Use this channel to report fake profiles, misleading content, unauthorized image use, scams, spam, or any violation of our Terms of Use.

Email: [email protected]

When to use this channel:

• Fake profile or identity impersonation
• Photos of another person or stolen images
• Your photos used without permission
• Spam or unauthorized advertising
• Scams or fraud attempts
• Abusive or harassing behavior
• Illegal content or terms violation
• Unjustified or suspicious zone changes
• Unauthorized transactions

What to provide:

• Exact URL of the problematic ad or profile (e.g., https://site_name.com/profile/12345)
• Clear description of the issue (include specific details)
• Screenshots as evidence
• If it’s about your photos: proof of ownership (ID, photo of you, etc.)
• Your name and email for follow-up

Immediate priority (we respond within hours):

• Minors in danger
• Human trafficking or sexual exploitation
• Threats of violence or death
• Serious Terms of Use violations
• Identity theft or fraud

3. Privacy and Data Protection

For inquiries about how we handle your personal data, access requests, corrections, deletions, or data portability.

Email: [email protected]

When to use this channel:

• Request access to your personal data
• Correct inaccurate information
• Request data deletion (right to be forgotten)
• Request data portability (download in readable format)
• Revoke consent for data processing
• Report misuse of your personal data
• Questions about cookies and tracking
• Rights under Law 25.326

What to provide:

• Your registered email or username
• Specific type of request
• Details about which data or location
• Identity document (DNI, passport)

Response time: 72 hours (per Law 25.326 on Personal Data Protection)

4. Official Authority Requests

For requests from Argentine authorities (Prosecutor’s Office, Judiciary, Public Ministry, police, courts, official agencies).

Email: [email protected]

Information required:

• Complete identification of the authority and department
• Contact of the acting official (name, position, phone, institutional email)
• Legal basis supporting the request (law article, code)
• Judicial order, fiscal resolution, or official document backing it
• Specific data requested (URLs, emails, account numbers, etc.)
• Required measures (removal, suspension, data extraction)
• Requested response timeline

Response: Within legal timelines. Requests without official documentation will be rejected.

5. How to Submit Effective Reports

Information that MUST be included:

Examples of well-presented reports:

Example 1 – Stolen photos:

“The profile https://site_name.com/profile/54321 is using my photos without consent. I am the person in these images. I’m attaching a screenshot of my ID to prove it’s me. Please remove the profile immediately.”

Example 2 – Scam:

“The user at https://site_name.com/profile/11111 asked for upfront payment to ‘reserve,’ promised to transfer it back after. Changed zones multiple times without reason. I believe this is a scam. I’m attaching WhatsApp messages showing the pattern.”

6. Case Priority

We respond faster for these high-risk cases:

7. Emergency Hotlines (Argentina)

If you are in danger or witness illegal activity, contact authorities directly:

8. Protection and Confidentiality

When you submit a report:

• Confidentiality: Your report is not made public. Data is used only for investigation.
• Protection: We will not reveal your identity to the reported user without legal cause.
• Security: Your data is protected per our Privacy Policy and Law 25.326.
• Follow-up: If you provide contact info, we will update you on the report outcome.

Exceptions: We may disclose information if:

• A court order or fiscal request requires it
• It’s necessary to prevent immediate harm
• Argentine law requires it

9. Legal Framework

Our reports and actions comply with:

• Law 25.326: Personal Data Protection (rights and privacy)
• Law 26.842: Prevention and Punishment of Human Trafficking
• Argentine Penal Code: Fraud, scams, extortion, defamation
• Law 23.592: Discrimination
• AAIP (Access to Public Information): Transparency and access rights

10. Frequently Asked Questions

How long does it take to respond to a report?

It depends on urgency. Safety cases (minors, trafficking, violence) we respond in minutes to hours. Other cases: 24-72 hours depending on type.

What happens after I report?

We investigate the content. If we confirm a terms violation:

1. We suspend the profile or remove the content
2. We contact the user (if appropriate)
3. We may refer to authorities if it’s a serious crime
4. We notify you of the outcome (if you provided contact)

What if I submit a false report?

Repeated false reports can result in account suspension. Only report if you have real evidence.

Is my report kept confidential?

Yes, unless a legal authority requires it. We won’t reveal your identity to the reported user without justified reason.

Can I report anonymously?

Yes, but without follow-up contact. If you provide an email, we’ll keep you updated on the result.

What if I don’t get a response?

Send a follow-up email including your original report. If it’s urgent, call 145 (trafficking) or 911 (emergency).

Can I report via WhatsApp or social media?

No. For security and documentation, reports must be sent to official email channels listed.

What should I do if someone threatens me?

Call 911 immediately if you’re in immediate danger. Report the threats to us at [email protected] with screenshots.

How do I know if my report was received?

You’ll receive an automatic confirmation email. If you don’t, check spam folder. If still nothing, send again or contact support.

Can I request anonymity for my report?

Yes. In the email, clearly state you request confidentiality. We will protect your identity to the best of our ability.